At Hackney Flowers, we are proud to be a trusted local florist dedicated to serving households and businesses across Hackney and surrounding areas. We understand that our customers rely on us for vibrant, fresh bouquets and outstanding service. That's why we offer a Fresh Flowers Guarantee to ensure every delivery meets the highest standards of quality and care.
All flowers from Hackney Flowers are hand-selected by our expert florists and arranged to maximise their beauty and lifespan. We guarantee that your flowers will arrive fresh and full of life: this is our promise to every customer in Hackney. If for any reason your flowers do not meet expectations, please review our policies below and get in touch so we can assist you promptly.
Occasionally, flowers may be damaged in transit despite our careful packaging. If your bouquet or arrangement arrives damaged, wilted, or significantly different from what you ordered, please contact us as soon as possible after delivery—ideally within 24 hours. We kindly ask you to provide clear photos of the items received so we can assess the issue and take swift action.
Our fresh flowers are guaranteed to last for a minimum of five days from the date of delivery when cared for according to the care instructions provided with your order. Should you notice your flowers fading or perishing markedly sooner than this, reach out to us within this five-day window so that we can address your concerns and arrange a suitable resolution.
At Hackney Flowers, your satisfaction is our priority. If your order arrives in poor condition or fails to meet our freshness guarantee, you may choose either a full refund or a replacement bouquet—whichever best suits your needs. Refunds are processed through the original method of payment. Replacement arrangements are delivered at no extra cost as quickly as possible, giving you confidence in every purchase with us.
If you have any complaints about your order or our service, we encourage you to let us know promptly. Our team values your feedback as it helps us improve and maintain our high standards. To make a complaint:
We handle all complaints with the utmost seriousness, aiming for outcomes that leave every customer happy and eager to experience our flowers again.
Hackney Flowers has built a loyal community by providing not only beautiful, fresh flowers, but also reliable, responsive customer support. Whether you’re ordering bouquets for your home, your business, or a special event, you can trust that our team will deliver on both quality and service—every time.
Thank you for choosing Hackney Flowers. We look forward to delighting you with every bouquet we deliver.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
