Hackney Flowers: Online Flower Delivery Terms & Conditions

Terms & Conditions for Online Flower Delivery in Hackney

Introduction

Welcome to Hackney Flowers. These Terms & Conditions govern your use of our online flower delivery service throughout Hackney and the surrounding areas. By placing an order on our website and using our services, you agree to abide by these Terms & Conditions. Please read them carefully before making a purchase, as they outline your rights and obligations as a customer of Hackney Flowers.

Order Process

Product Selection and Availability
Customers can browse the full selection of our floral arrangements and bouquets online. All products displayed are subject to availability. In the unlikely event that a chosen flower or arrangement is unavailable, Hackney Flowers reserves the right to make suitable substitutions of equal or greater value while maintaining the aesthetic integrity of your order. Specific flower varieties and colours may be subject to seasonal or market-driven changes.

Placing an Order
To place an order for flower delivery in Hackney or surrounding areas, simply select the desired product(s), add them to your basket, and follow the checkout process. You must provide accurate and complete information during checkout, including delivery address and recipient contact details. Once your order is submitted, you will receive an electronic order confirmation. By submitting an order, you make an offer to purchase the selected products according to these Terms & Conditions. If we are unable to fulfil your order for any reason, we will notify you as soon as possible and provide a refund if payment has already been taken.

Order Acceptance
Orders placed with Hackney Flowers are subject to acceptance. Order acceptance occurs once payment is successfully processed, your order is packed, and you receive a dispatch confirmation from us. We reserve the right to refuse or cancel any order at our discretion without liability. Reasons for this may include limitations on available stock, suspected fraudulent activity, or inability to verify payment information.

Delivery
Hackney Flowers offers flower delivery within Hackney and the immediate surrounding areas. At checkout, you will select a preferred delivery date and provide all necessary delivery instructions. We will make every reasonable effort to deliver the floral arrangement on the chosen date. However, delivery times and dates are not guaranteed and may be subject to delays due to factors outside our control, including weather, traffic, or events affecting our delivery partners. If the recipient is not available upon delivery, we may leave the flowers in a safe place, with a neighbour, or attempt redelivery as appropriate.

Delivery Charges
Applicable delivery charges will be displayed during the order process and added to your total at checkout. Charges may vary depending on the delivery address and any additional delivery services requested.

Payments

Methods of Payment
We accept payment through major credit and debit cards, as well as other options as displayed at checkout. Payment must be made in full at the time of ordering. All prices are inclusive of VAT where applicable unless otherwise stated.

Pricing
All product prices and delivery fees are listed in pounds sterling (GBP). While we strive for accuracy, Hackney Flowers reserves the right to amend pricing at any time. If there is a pricing error on our website or during your transaction, we will contact you to advise on the correct price and to confirm whether you wish to proceed. Hackney Flowers is not obliged to honour orders for products offered at incorrectly posted prices.

Payment Security
Your payment details are processed securely, and Hackney Flowers does not store sensitive card information on our systems. We utilise trusted payment gateways to maintain transaction security in accordance with UK e-commerce standards.

Order Changes and Cancellations

Amending Your Order
If you wish to make changes to your order (for example, updating the delivery address, recipient details, or card message), please contact us as soon as possible. We will do our best to accommodate changes prior to dispatch, but cannot guarantee changes once your order has entered the preparation or delivery process.

Cancellations by Customers
You have the right to cancel your order for a refund provided the cancellation request is received by Hackney Flowers before your order is prepared or dispatched. If the order has already been prepared or shipped, we may not be able to process your cancellation. Custom-made or personalised arrangements may be exempt from standard cancellation rights in accordance with UK consumer law.

Cancellations by Hackney Flowers
We reserve the right to cancel any order without liability if we are unable to fulfil it due to unforeseen circumstances, such as flowers being out of stock, delivery service issues, or errors in inventory or pricing. If this occurs, you will be informed as soon as possible and offered a full refund or the opportunity to choose an alternative arrangement.

Refunds
Approved refunds will be processed promptly via the original payment method, typically within 5-7 business days. The processing time may vary depending on your bank or card issuer.

Returns Policy

Due to the perishable nature of flowers, returns are generally not accepted unless the product arrives damaged, defective, or significantly different from the arrangement ordered. If your order arrives in an unsatisfactory condition, please contact us within 24 hours of delivery with photographic evidence. We may offer a replacement, partial refund, or full refund at our discretion. This policy does not affect your statutory rights regarding perishable goods under UK law.

Liability

Hackney Flowers will take every reasonable care in preparing and delivering your flowers. However, we will not be liable for any loss or damage arising from:

Events outside our reasonable control, including but not limited to, delays due to adverse weather or traffic conditions, strikes, or public events;
Incorrect information provided by the customer (e.g., inaccurate delivery address or recipient details);
Minor variances in flower types, colours, or arrangements due to seasonal or supply limitations;
Failure to comply with care instructions provided for the flowers.

Our total liability for any claim arising under these Terms & Conditions will not exceed the value of the order in question. Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be limited by law.

Intellectual Property and Use of our Website

All content, including images, text, and design displayed on the Hackney Flowers website, remains the intellectual property of Hackney Flowers or our licensors. Use of our website is permitted for personal, non-commercial purposes only, related to ordering flower delivery in Hackney and nearby areas. You may not reproduce, copy, or exploit any content for commercial purposes without our written consent.

Privacy & Personal Data

We value your privacy and comply with all UK data protection laws. Personal data collected in connection with your order is processed solely to fulfil your purchase, manage your delivery, and enhance your shopping experience. For details on how we handle your information, including your rights under UK GDPR, please refer to our Privacy Policy available on our website.

Force Majeure

Hackney Flowers shall not be liable for any delay or failure to perform our obligations under these Terms & Conditions if such delay or failure results from circumstances beyond our reasonable control. This includes, but is not limited to, natural disasters, adverse weather, fire, epidemic, pandemic, labour disputes, government actions, and disruption of transportation networks.

Governing Law and Jurisdiction

These Terms & Conditions, and any contract entered into as a result of orders placed through our site, are governed by the laws of England and Wales. Any disputes arising under or in connection with these Terms & Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales. All customers, regardless of their origin, agree to this jurisdiction when placing an order with Hackney Flowers.

Applicability to Customers in Hackney and Surrounding Areas

These Terms & Conditions apply to all customers placing orders for flower delivery through Hackney Flowers in Hackney and the surrounding areas, including nearby London boroughs. Our service areas may change from time to time; current availability will be displayed at checkout.

Amendments to Terms & Conditions

Hackney Flowers reserves the right to update or modify these Terms & Conditions at any time without prior notice. The latest version will always be made available on our website. We encourage customers to review these Terms & Conditions periodically for any changes. Continuing to use our website or placing orders constitutes your acceptance of the updated terms.

Severance

If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court or regulatory authority, such provision will be severed, and the remaining provisions will remain in full force and effect.

Contacting Us

If you have any questions about these Terms & Conditions, please refer to the Contact page on our website for current contact options. Our customer service team will be happy to assist you with any queries about your order or our flower delivery services in Hackney and the surrounding areas.

Thank you for choosing Hackney Flowers for your online flower delivery needs in Hackney and beyond.